We are very lucky here at Sterling to have developed such a fantastic team of industry experts, all dedicated to providing a high-quality service to our agency and contractor clients alike. Each month we are asking one member of our team a bit more about them and their role here at Sterling. This month we are introducing you to Eilidh Kristiansen.
Questions about your role
What is your role at Sterling Group?
I am the Senior Sales Manager here at Sterling but recently started to oversee the Customer Support Team and working closely with Marketing.
What is your background in the industry?
I have learnt what I know about the industry over the last 7 weeks I have been with Sterling, which has been a real eye opener, but in a good way! I have been in the Employee Benefit Industry for the last 12 years .My passion lies with providing fantastic service through sales and that is what’s important no matter what industry you are in.
Could you please describe a typical day in the office?
Such a cliché but no day is typical. I like to be in first to launch the call screens and check in with my teams. I will have a quick catch up with my Sales Manager and Customer Support Manager about their plans for the day and the workload coming in. As we are really busy talking to Contractors about IR35, I’ll quite often jump on the phone and try and talk to as many people as I can. At the moment there is a lot of interest in people who are moving to Umbrella Companies and still wanting to contribute to their personal pensions – I’m the perfect person to talk to about that!
In the afternoon I’ll spend some time with the Account Managers who work with the Recruitment agencies ensuring Sterling is delivering first class service. I also work with marketing to look at campaign planning and what’s planned for any social media. Watch this space for our future updates. Finally I make sure I check in with our Sales Director on meetings.
Which aspect of your job do you most enjoy?
Working with my colleagues. Sterling has been doing this for 20 years and the staff have been part of this journey for a long time. It’s great to work with so many people who have a real passion for the company and put the contractors at the heart of everything they do.
Describe your job in three words
Engaging, satisfying and fun.
Questions about you
Do you have any hobbies?
Travel, cooking, seeing live music and of course socialising with friends.
What is your favourite film?
All depends what mood I’m in..but I do love films from the 80’s – Stand By Me, The Goonies – you can’t go wrong with one of those!
What is your favourite food?
Where would you say is your favourite place?
Do you have any hidden talents or party tricks?
Not that I would ever divulge on here, you would need to invite me to a party first!